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17 December 2012 @ 09:32 pm
A clarification of my previous post about Kroger and carts  
Now that I've reread my own post several times, I realize it's ambiguous. Here's the actual order of events:

* Cashier standing at end of open lane invites me to her lane. I accept.

* Cashier offers to unload my cart. I say, "oh, no, thanks."

* Cashier walks behind checkstand; I start to unload cart; cashier starts to ring me up. As far as I can tell, I'm keeping up with the cashier.

* Suddenly, a bagger is between me and the cart, saying, "Here, miss, let me help you unload." [Tangent: "Miss"? Really? I haven't been called "Miss" in decades and I've come to prefer "Ma'am".]

* I am very startled, and automatically apologize for being too slow.

* Bagger says, "Oh, no, not at all," but I'm already upset and shaking.

* I spill my wallet all over the checkstand, and babble more apologies as the cashier helps me clean up the mess I've just made.

* Bagger offers to take my cart to the car and load it for me, and I decline MUCH more fervently. I don't recall my exact words, but I think they were along the lines of, "Oh no no, please no!"

* I come home and post, while crying and swearing I'm never going to a human cashier again if I can possibly avoid it.

So, in retrospect, I think it was probably more like 75% my fault and only about 25% Corporate Policies I Still Don't Like.
Stephen Harris: Straight Jacketsweh on December 18th, 2012 07:45 pm (UTC)
There's a lack of info so I can't say for sure, but based on the evidence presented there _is_ an alterantive explanation; the bagger who "helped" unload your trolly was otherwise idle and the company has a policy of 'never be idle'. He might even have been told off, previously, for standing around doing nothing. Or maybe he was just over-zealous.

Not that this stops the interaction between you and the store from being stressful and bad, but it might help explain _how_ it happened. And it means that you weren't at fault.

I've learned that playing the 'blame game" doesn't help anyone, but trying to understand what went wrong so that it won't happen again (or you're prepared for it, otherwise) is more beneficial.
browngirl on December 19th, 2012 01:59 pm (UTC)
I completely concur.