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15 December 2012 @ 04:05 pm
It isn't bad service, but it's definitely Corporate Policies I Don't Like  
Kroger now offers to unload your cart onto the checkstand. And apparently insists on doing so, even if you are keeping up with the cashier.

I do not react like a normal human being. I did not see this as a service, but rather as criticism.

I was so flustered that my hands were shaking and when I opened my wallet to get my debit card, I dropped the entire contents of said wallet all over everything. (I did get everything back into my wallet, but how humiliating and embarrassing.) (Note to self: get sturdier wallet.)

One more reason to use the U-Scans, I guess.
Stormy Weather: Storm2ororo on December 17th, 2012 05:14 pm (UTC)
I used to pack my own bags at Kroger and one cashier called the manager on me. I told him that his people were not trained to pack for weight distribution and I had to walk up a flight of stairs. In other words, putting a carton of milk and all my canned goods in one bag is unproductive even if you double-bag it. He got quite huffy with me, but I didn't back down.

Cue the rickety rocking chair. I was a grocery store cashier in high school, and did my share of bagging. It's not difficult if you use some common sense. And while it's nice to have all your dairy and frozen food together, is anything really going to to thaw out in the fifteen minutes it takes to get home?