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15 December 2012 @ 04:05 pm
It isn't bad service, but it's definitely Corporate Policies I Don't Like  
Kroger now offers to unload your cart onto the checkstand. And apparently insists on doing so, even if you are keeping up with the cashier.

I do not react like a normal human being. I did not see this as a service, but rather as criticism.

I was so flustered that my hands were shaking and when I opened my wallet to get my debit card, I dropped the entire contents of said wallet all over everything. (I did get everything back into my wallet, but how humiliating and embarrassing.) (Note to self: get sturdier wallet.)

One more reason to use the U-Scans, I guess.
 
 
Stephen Harris: Straight Jacketsweh on December 16th, 2012 07:06 pm (UTC)
Trader Joes (at least the one I go to) is laid out so that the customer can not unload the cart themselves. Stop and Shop is laid out so the customer must unload themselves.

What sets me off is someone _bagging_ my stuff. I can bag as quickly as most baggers; quicker than a lot of them. I can also put things in the bags I want (milk does _not_ go in the insulated bag; that's for frozen stuff). Unfortunately we have a mentally handicapped bagger at my Stop and Shop, so I find myself in the position of being annoyed at being put in a position of being annoyed at a handicapped person.