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15 December 2012 @ 04:05 pm
It isn't bad service, but it's definitely Corporate Policies I Don't Like  
Kroger now offers to unload your cart onto the checkstand. And apparently insists on doing so, even if you are keeping up with the cashier.

I do not react like a normal human being. I did not see this as a service, but rather as criticism.

I was so flustered that my hands were shaking and when I opened my wallet to get my debit card, I dropped the entire contents of said wallet all over everything. (I did get everything back into my wallet, but how humiliating and embarrassing.) (Note to self: get sturdier wallet.)

One more reason to use the U-Scans, I guess.
 
 
Bladerunner: I feel prettybldrnrpdx on December 16th, 2012 04:37 pm (UTC)
FWIW, it hasn't seemed to spread to the couple of Fred Meyer's (our Kroger) that we go to. And if it does, I shall be telling them in no uncertain way to back the fuck off.

I don't use the U-Scans there because I have *never* had a good experience with them. I have been along with someone else who could get them to work properly, but I have never had a transaction with one that didn't eventually require the checker on duty for that area to come unfuck something to do with the machine or process. And no, it's almost never been because I messed up the process - I have a distinct talent for finding one machine that is ready to have a computer glitch at that particular moment or the one machine that is out of change or the barcode scanner that has no idea what the number for chestnuts is or something equally exciting.