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15 December 2012 @ 04:05 pm
It isn't bad service, but it's definitely Corporate Policies I Don't Like  
Kroger now offers to unload your cart onto the checkstand. And apparently insists on doing so, even if you are keeping up with the cashier.

I do not react like a normal human being. I did not see this as a service, but rather as criticism.

I was so flustered that my hands were shaking and when I opened my wallet to get my debit card, I dropped the entire contents of said wallet all over everything. (I did get everything back into my wallet, but how humiliating and embarrassing.) (Note to self: get sturdier wallet.)

One more reason to use the U-Scans, I guess.
 
 
Gretchenwren08 on December 16th, 2012 12:09 pm (UTC)
We (I work at a grocery although not Kroger) are pressured to offer this service... but we are supposed to keep the customer happy and that includes letting them unload their own cart if they prefer it. It sounds like you should have a word with the management about the baggers getting the message that no means no because I expect you were the victim of an overly enthusiastic bagger rather than a general store policy.

I also get irritated when checkers call out first names- I always use the -last- name and Mr or Ms unless I am told to use the first name or it's customer who is well on their way to being an aquaintance. (I have a couple of regulars in both those catigories). But I'm of the generation that you simply did NOT call strangers by their first name even if you knew it.

Speak to the manager or have someone do it for you. I'm almost certain that even if it is store policy, cutomer happy overrides it.
Janet Miles, CAP-OMjanetmiles on December 16th, 2012 02:08 pm (UTC)
*nods* Dale has said when he gets back to work (he got hurt on the job and is out through mid-week at least) he's going to mention it, without calling me out personally, or the specific bagger (although he says he's 99% certain he knows which one it was).

And he says yes, customer preference is supposed to override management fiat.