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15 December 2012 @ 04:05 pm
It isn't bad service, but it's definitely Corporate Policies I Don't Like  
Kroger now offers to unload your cart onto the checkstand. And apparently insists on doing so, even if you are keeping up with the cashier.

I do not react like a normal human being. I did not see this as a service, but rather as criticism.

I was so flustered that my hands were shaking and when I opened my wallet to get my debit card, I dropped the entire contents of said wallet all over everything. (I did get everything back into my wallet, but how humiliating and embarrassing.) (Note to self: get sturdier wallet.)

One more reason to use the U-Scans, I guess.
Johnjohnpalmer on December 16th, 2012 06:42 am (UTC)
I have gotten quite adept at saying "I believe you mean 'Mr. Palmer' or 'Sir', yes?"

I never thought I'd do this, but there are so many telemarketers who call and ask in a bright, cheery voice "Hi, is John there?" as if they know me. It's not "friendly" to pretend to an intimacy that does not exist - it's deception and deception is decidedly unfriendly.