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15 December 2012 @ 04:05 pm
It isn't bad service, but it's definitely Corporate Policies I Don't Like  
Kroger now offers to unload your cart onto the checkstand. And apparently insists on doing so, even if you are keeping up with the cashier.

I do not react like a normal human being. I did not see this as a service, but rather as criticism.

I was so flustered that my hands were shaking and when I opened my wallet to get my debit card, I dropped the entire contents of said wallet all over everything. (I did get everything back into my wallet, but how humiliating and embarrassing.) (Note to self: get sturdier wallet.)

One more reason to use the U-Scans, I guess.
Janet Miles, CAP-OMjanetmiles on December 16th, 2012 02:09 am (UTC)
It's okay when I expect it (see my comment farther down about checkstands designed for cashier unloading of carts) or ask for it (such as, "I can't reach the top shelf, could someone help get one of those foam coolers").

It's even reasonably okay if the person who wants to help asks first and lets me say yes or no, although that can be a bit embarrassing.

But not when I've already declined the service, thank you.