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15 December 2012 @ 04:05 pm
It isn't bad service, but it's definitely Corporate Policies I Don't Like  
Kroger now offers to unload your cart onto the checkstand. And apparently insists on doing so, even if you are keeping up with the cashier.

I do not react like a normal human being. I did not see this as a service, but rather as criticism.

I was so flustered that my hands were shaking and when I opened my wallet to get my debit card, I dropped the entire contents of said wallet all over everything. (I did get everything back into my wallet, but how humiliating and embarrassing.) (Note to self: get sturdier wallet.)

One more reason to use the U-Scans, I guess.
 
 
Janet Miles, CAP-OMjanetmiles on December 16th, 2012 01:52 am (UTC)
I felt as though I was too slow, getting in the cashier's way rather than doing my part of the job well. (Dale assures me this was not the case, that the baggers are being pressured to provide this "service," but that they're not supposed to push if the customer declines the assistance.)

I think your point about the checkstand construction is valid. I remember shopping at Alfa Beta in Arizona: the end of the cart folded down and the checkstand was recessed in such a way that the cashiers could just sweep items out of the cart and across the counter. That was very efficient, and that didn't bother me at all.

This felt *less* efficient, though, because the bagger was in front of the checkstand unloading my cart instead of at the end packing bags. And because I expect to unload my own cart, and had no warning that someone was going to suddenly be in my space doing my stuff, it was very upsetting. And because I'd already said NO, dammit (echoing starcat_jewel's point).
Stormy Weather: Storm2ororo on December 17th, 2012 05:16 pm (UTC)
Offering help is one thing, but I don't think this is a situation where it should be forced on you. It would leave a bad taste in my mouth.