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15 December 2012 @ 04:05 pm
It isn't bad service, but it's definitely Corporate Policies I Don't Like  
Kroger now offers to unload your cart onto the checkstand. And apparently insists on doing so, even if you are keeping up with the cashier.

I do not react like a normal human being. I did not see this as a service, but rather as criticism.

I was so flustered that my hands were shaking and when I opened my wallet to get my debit card, I dropped the entire contents of said wallet all over everything. (I did get everything back into my wallet, but how humiliating and embarrassing.) (Note to self: get sturdier wallet.)

One more reason to use the U-Scans, I guess.
 
 
Elizabeth Barretteysabetwordsmith on December 15th, 2012 11:08 pm (UTC)
Well...
Or shop at a different store.
Janet Miles, CAP-OMjanetmiles on December 16th, 2012 02:04 am (UTC)
Re: Well...
Yeah, point. But we get a discount at Kroger, and that adds up.

Dale said when he gets back to work he'll find some way to let management know he "overheard" a customer who was unhappy with the aggressively friendly service.
Elizabeth Barretteysabetwordsmith on December 16th, 2012 02:12 am (UTC)
Re: Well...
At least you can articulate the problem. A lot of people with social issues may not be able to do that. Maybe look for resources that could be handed or mailed to store supervisors, or higher up the chain, explaining, "Trying to unpack everyone's cart for them may cause problems for customers with these issues, which could be avoided by ..."