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15 December 2012 @ 04:05 pm
It isn't bad service, but it's definitely Corporate Policies I Don't Like  
Kroger now offers to unload your cart onto the checkstand. And apparently insists on doing so, even if you are keeping up with the cashier.

I do not react like a normal human being. I did not see this as a service, but rather as criticism.

I was so flustered that my hands were shaking and when I opened my wallet to get my debit card, I dropped the entire contents of said wallet all over everything. (I did get everything back into my wallet, but how humiliating and embarrassing.) (Note to self: get sturdier wallet.)

One more reason to use the U-Scans, I guess.
 
 
starcat_jewelstarcat_jewel on December 15th, 2012 10:06 pm (UTC)
I would be saying, loudly and repeatedly, "DO NOT MESS WITH MY CART." If necessary, I would physically remove either the cart or the employee out of reach. NOTE: I'm not suggesting that you do this, because I know it's not your style at all. But someone not responding to a request that they stop doing something is going to stomp pretty hard on my "Yo, asshole, what does it take to get you to hear a woman say NO?" trigger -- and I have never minded "making a scene" in such circumstances.

Also appalled at the idea of being first-named by someone who's looked at my credit card. I don't think this would happen when using a debit card, though, because then the checker never has their hands on it. I'm the one who swipes it thru the machine and enters the PIN code.

fae dobhranladyotterfae on December 15th, 2012 11:52 pm (UTC)
I was using a debit card (my mother's, as it happened). Their machine must be programmed to pull up full name from card now. I heard her do it to a couple of other people on the same trip.
Janet Miles, CAP-OMjanetmiles on December 16th, 2012 02:06 am (UTC)
I didn't pick realize it at the moment, but I think, "I said NO, dammit," is in fact one of the nerves that got hit. Thank you for pointing that out; it explains a lot of what felt like -- but probably wasn't -- over-reaction later.
thatwordgrrl on December 16th, 2012 07:38 pm (UTC)
Really, it's what it takes to get them to hear ANYONE say No.