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15 December 2012 @ 04:05 pm
It isn't bad service, but it's definitely Corporate Policies I Don't Like  
Kroger now offers to unload your cart onto the checkstand. And apparently insists on doing so, even if you are keeping up with the cashier.

I do not react like a normal human being. I did not see this as a service, but rather as criticism.

I was so flustered that my hands were shaking and when I opened my wallet to get my debit card, I dropped the entire contents of said wallet all over everything. (I did get everything back into my wallet, but how humiliating and embarrassing.) (Note to self: get sturdier wallet.)

One more reason to use the U-Scans, I guess.
 
 
madshutterbug: Houdini & Imadshutterbug on December 15th, 2012 09:35 pm (UTC)
Except, I personally do not much care for the U-scans I've tried. I think it is that the volume is set so loud (probably for hearing impaired, which makes this somewhat ironic) and I don't care for Everyone Around to know how much I am spending.

Though I also am not sure I appreciate the insistent assistant moving items out of my cart. Or at least the concept of it, haven't seen this hereabouts. Then again, no Krogers hereabouts either.
Janet Miles, CAP-OMjanetmiles on December 15th, 2012 09:39 pm (UTC)
I don't think the U-Scans here announce the price; it shows up on a screen, same as at a regular register. Huh. Regional variations.
madshutterbug: Attitudemadshutterbug on December 16th, 2012 02:53 pm (UTC)
The specific ones I am referencing are at a local Winn-Dixie (another supermarket chain) and Lowes (building/home improvement supply). To the best of my knowledge Kroger does not extend into Baja Jorja, though I am very familiar with them from growing up in Michigan. I've used some at Home Depot (same as Lowes, different name & company) which did not shout out the prices. Curiously, other than those three I am not recalling U-Scans being particularly common around here.
Gretchenwren08 on December 16th, 2012 11:58 am (UTC)
There should be a volume control. Look for a speaker icon and keep turning it up until it goes over maximum- then you should have it on mute.
madshutterbug: Attitudemadshutterbug on December 16th, 2012 02:53 pm (UTC)
I will look, though being the curmudgeon I am, I am also quite happy to continue looking for live human service. *G*