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19 November 2012 @ 09:39 am
Just reassuring myself  
Bad service (I don't say this): "That's not my job."

Good service (I do say this, often): "I'm sorry, my department can't help you with that. You need XYZ, at ###-####. Would you like me to transfer you?"

Also good service (I do say this, sometimes): "I don't know who can help you with that, so let me get your contact information and I will find out and call you back."
browngirl on November 19th, 2012 03:56 pm (UTC)
Souds right to me!
Stephen Harris: Straight Jacketsweh on November 19th, 2012 04:54 pm (UTC)
Depends on your role and the question.

I'm a unix geek specialising (at work, anyway) in a couple of areas and with no operational access; someone coming to me to say "My database doesn't work; fix it" will most definitely get a "Sorry, that's not my job" answer. That's not bad service, that's literally the most efficient use of everyone's time.
Janet Miles, CAP-OMjanetmiles on November 19th, 2012 07:33 pm (UTC)
Fair enough. And if someone keeps pressing me for answers I don't have, I will sometimes get as blunt as, "That is not my job. I can't help you. You need to talk to XYZ."
laurareylaurarey on November 24th, 2012 07:36 pm (UTC)
I still so wish I owned a business, just so I could hire you. You are a dream at what you do.