Janet Miles, CAP-OM (janetmiles) wrote,
Janet Miles, CAP-OM
janetmiles

Just reassuring myself

Bad service (I don't say this): "That's not my job."

Good service (I do say this, often): "I'm sorry, my department can't help you with that. You need XYZ, at ###-####. Would you like me to transfer you?"

Also good service (I do say this, sometimes): "I don't know who can help you with that, so let me get your contact information and I will find out and call you back."
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