AKICILJ/DW: Microsoft Outlook "offline address books"

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04 October 2010 @ 07:28 pm

It just took Microsoft Outlook the better part of two hours to shut down; it said it was decompressing offline address books.

Does anyone know what causes this, and whether it's safe to cancel the process?

I use Office 2003 on Windows XP. (I will eventually screw up my courage and upgrade to Windows 7 and Office 2010 "for the better SharePoint integration", but that's not something I'm really looking forward to, even though I have a new laptop on which to do so.)

Possibly related: This morning before work, I did use the Web Access to the Exchange server, but on the other hand, I'm pretty sure I shut down Outlook before I went to lunch. Is that likely to be related?

Also, please note: I am required by my employer to use MS Office. Suggestions involving using different software will be relatively unhelpful.

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johnpalmer on October 5th, 2010 04:48 am (UTC)

Um. I don't know. But, if it's important to you, I can probably find out, or give you the means to find out.

I can search the MS ticket database (if you have a screen shot or a verbatim message, that'll make it easier) to see if there's an answer - I don't have much time for a search though. Or, I can get you a quick-assist number. Seems like a bit of a shame to waste the QA on a relatively minor issue, but I don't know if I've ever given one for one that's really important, anyway.)

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janetmiles on October 5th, 2010 12:21 pm (UTC)

Thanks, John, but it's not *that* important to me. It's done this before, but usually when I've remoted in to my computer, and it usually only takes about five minutes to shut down when it happens. This just annoyed me because, well, nearly two hours.

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