? ?
02 July 2010 @ 07:53 pm
Sprained wrist hurts like hell, so thank ghu for Advil (for day) and Vicodin (for night, being left over from the car accident, which required only two before not needing them, and the doc-in-the-box said it was fine if I wanted to take them for my wrist).

Badly scraped knee also hurts, but not as much.

Enterprise RAC made it right; the branch manager closed out the open rental and manually adjusted the charge to be only the two days I actually had the car. Apparently despite numerous conversations with her and several with other people, there were no notes appended to the database, no one had entered the accident report number, they hadn't started their own internal accident report, nothing.

So now I'm not sure if they're on the naughty list (for the massive fail) or the nice list (for fixing it once I showed up in person).

Okay, done typing now.
Annetxanne on July 3rd, 2010 12:18 am (UTC)
Naughty, no question. If they were halfway competent, they'd have fixed it on the phone. If they were fully competent, they wouldn't have lost the damn thing in the first place.
Janet Miles, CAP-OMjanetmiles on July 3rd, 2010 03:48 pm (UTC)
Well, the first couple of days weren't their fault -- you can't get the accident report until 48 hours after the officer goes off-shift, so it's not unreasonable that they didn't know where it was on Thursday or Friday.

Had I still been on-scene when the wrecker arrived, I could have given them the name, but I wasn't, and that wasn't my responsibility at that point; going to the ER to make sure I wasn't broken was my responsibility.
(Anonymous) on July 3rd, 2010 03:14 am (UTC)
Both lists.

Younger Brother
Wolfteddywolf on July 3rd, 2010 01:04 pm (UTC)
The lack of any work done there at the branch and the lack of any notes is really troubling. I'd almost say somebody there was trying to do a CYA and deny that there was a problem on their end.

They get the naughty list IMO; the manager fixing things puts it closer to the neutral column but not all the way back because all she did was correct as best she could what should have been done right in the first place.