Badly scraped knee also hurts, but not as much.
Enterprise RAC made it right; the branch manager closed out the open rental and manually adjusted the charge to be only the two days I actually had the car. Apparently despite numerous conversations with her and several with other people, there were no notes appended to the database, no one had entered the accident report number, they hadn't started their own internal accident report, nothing.
So now I'm not sure if they're on the naughty list (for the massive fail) or the nice list (for fixing it once I showed up in person).
Okay, done typing now.