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30 March 2010 @ 10:59 am
How does this look for a not-exactly-complaint letter?  
ETA: Letters are signed, sealed, and stamped; they'll get picked up by the postal carrier tomorrow. I decided against cc:ing it to the store manager. Let him be surprised.

[Addressed to Tennessee Department of Health and to Tennessee OSHA]

[Re: Restaurant name and address]

I would like to suggest that both your agencies may want to recheck the restaurant listed above for both patron and employee safety.

I was there on Sunday, March 28, about 6:30 p.m., when a brief but heavy rainstorm blew through. The roof and ceiling were not merely leaking but pouring water: by the time I left, there were at least a dozen dishpans and trays around the dining room to catch the water coming through the ceiling, most of the dining room was blocked off, and there was the better part of half an inch of water on the floor.

I could also see water streaming through the ceiling in at least two places behind the counter. I can only assume that it was just as bad in the kitchen.

This seems to be a clear danger to both the customers (slippery floors and the possibility of contaminated food) and the employees (slippery floors and water pouring down near electrical equipment and fryers full of hot grease).

Several patrons asked the staff if they were going to shut down, and the staff said they had called the manager or owner several times and he had refused to give them permission to close, or even to close just the dining room.

Janet D. Miles CPS/CAP
[address, phone, email]
Jim Hetleyjhetley on March 30th, 2010 03:09 pm (UTC)
Looks fine to me, and somewhat needed . . .
Janet Miles, CAP-OMjanetmiles on March 30th, 2010 03:28 pm (UTC)
So you think it gives enough details without coming across as petty or vindictive?
griffen on March 30th, 2010 03:29 pm (UTC)
Does it matter? I don't see any pettiness or vindictiveness in there, though - just a straightforward reporting of the facts of the case.
une idee fixeideealisme on March 30th, 2010 03:42 pm (UTC)
sounds calm and fair. I think it's kinda of a bare minimum that one should be able to eat at a restaurant without the ceiling falling on one's head.
Jim Hetleyjhetley on March 30th, 2010 04:29 pm (UTC)
Petty and vindictive? Believe me, I know petty and vindictive, and this isn't it.

To paraphrase a politician.
griffen on March 30th, 2010 03:29 pm (UTC)
I think it's an excellent letter. And I hope that it gets their attention. It should.
Fat Fred the Otter and Skippy: iotterfatfred on March 30th, 2010 03:40 pm (UTC)

Just looks like statement of facts.

You say "seems to be" and "assumed" You don't make any claims of OMGTHISHAPPENED!!!

Looks good to me.
browngirl on March 30th, 2010 03:43 pm (UTC)
I think this is an excellent letter, not least since you included the fact that the frontline workers weren't being allowed to close the restaraunt. That's an important piece of info.
margdean56margdean56 on March 30th, 2010 04:40 pm (UTC)
Yes, I like the fact that you express concern for the employees as well as the customers.
Janet Miles, CAP-OMjanetmiles on March 30th, 2010 04:45 pm (UTC)
I've done my time in fast food (my very first job was as a food-worker at an amusement park). It's plenty dangerous enough without the roof leaking like a sieve. I mean, if it had been one drip in a corner of the dining room or puddles on the floor of the entry way, I probably wouldn't have mentioned it, but this was ridiculous.
Janet Miles, CAP-OMjanetmiles on March 30th, 2010 04:42 pm (UTC)
I thought it was important that the inspectors know the staff were also concerned but management -- which wasn't on site -- ignored the issue.
zemhitchhiker on March 30th, 2010 07:26 pm (UTC)
sounds good to me