?

Log in

No account? Create an account
 
 
07 January 2010 @ 11:58 am
In which I am puzzled  
Goodwood Furniture (Henceforth GWF): Hello, Goodwood Furniture, may I help you?

Me: Yes, my name is Janet Miles, and I need to start by apologizing. I had a furniture delivery scheduled yesterday, and I managed to (a) give you my cell phone number rather than my husband's, and (b) leave my phone in the car, so your delivery driver tried to drop off the bookcase and couldn't reach anyone. I am perfectly willing to re-pay the fee for a re-delivery.

GWF: Oh, my husband does the deliveries, and he's not here today, but if you call back tomorrow, or I could have him call you, you can work something out.

Me: Okay, sure, thank you. Let me give you *three* numbers: here's my cell phone, here's my work phone, and here's my husband's cell phone. And if you could please pass along my abject apologies.

GWF: Not a problem; when I start walking on water, I may start getting upset about things like this. Thank you for being so nice about it.

Me: Thank *you*, and I'll look forward to your husband's call.


Here's what's puzzling me: Why in the world is she thanking me for being nice when it was my fault in the first place?
 
 
Lesliemamatiger on January 8th, 2010 08:30 am (UTC)
clientsfromhell
LOL. Seriously, LOL.
--------------------
Me: “You still owe me money from the last set of changes which hasn’t been paid for six months, so I won’t make any more changes or provide you with an unlocked PDF until your account is up to date.”

Client: “What do you stand to achieve by doing this?”
--------------

Janet: The furniture lady could tell you felt bad about the mix up, and was trying to make you feel better, because it wasn't that big a deal in her eyes; also, you're a paying customer, she has a vested interest in keeping you happy. Also, what everyone else said.