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07 January 2010 @ 11:58 am
In which I am puzzled  
Goodwood Furniture (Henceforth GWF): Hello, Goodwood Furniture, may I help you?

Me: Yes, my name is Janet Miles, and I need to start by apologizing. I had a furniture delivery scheduled yesterday, and I managed to (a) give you my cell phone number rather than my husband's, and (b) leave my phone in the car, so your delivery driver tried to drop off the bookcase and couldn't reach anyone. I am perfectly willing to re-pay the fee for a re-delivery.

GWF: Oh, my husband does the deliveries, and he's not here today, but if you call back tomorrow, or I could have him call you, you can work something out.

Me: Okay, sure, thank you. Let me give you *three* numbers: here's my cell phone, here's my work phone, and here's my husband's cell phone. And if you could please pass along my abject apologies.

GWF: Not a problem; when I start walking on water, I may start getting upset about things like this. Thank you for being so nice about it.

Me: Thank *you*, and I'll look forward to your husband's call.


Here's what's puzzling me: Why in the world is she thanking me for being nice when it was my fault in the first place?
 
 
Xiphias Gladiusxiphias on January 7th, 2010 10:46 pm (UTC)
Car crash, or any situation involving the police. One technique the police use, which works especially well on youngsters, is to tell the accused that the victim really feels bad, and, if they just write a note apologizing for what they did, then that would show a good faith on the accused's part.

This is how the police get written confessions. It often works even if the accused didn't do it.