November 28th, 2010


A small, but deeply appreciated, bit of good service

A bunch of us went out to TGI Friday's on Northshore for lunch/dinner yesterday. As a concession to my teeth, I asked for "Water, no ice" to drink.

It hadn't occurred to me that while there would be no actual ice cubes, the water would still be ice cold.

So when the waitress came back around, I said, "I don't mean to be difficult, but is there any way I could get water that's closer to room temperature? I had dental surgery on Monday and am really sensitive to cold."

"Oh, I'm so sorry!" the waitress said (and it was clear that this was sympathy, not apology). "That's all I have out here, but let me see if I can figure out something in the back."

A few minutes later she returned with a new glass of water from the kitchen. It was actually a bit warmer than room temperature, which was absolutely fine with me.

Granted, it seems like a very small thing, but our group arrived just as a huge rush started, so I was very grateful that she was willing to make an extra trip back to the kitchen to find warmer water for me. And, yes, I did thank her both verbally and with the amount of the tip.