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11 May 2009 @ 03:39 pm
UT stuff  
Physical Plant clearly operates on the basis of, "Oh, you wanted that done now?"

Why, yes; yes, I would. That would be why I submitted a work order request.
 
 
 
seawaspseawasp on May 11th, 2009 10:43 pm (UTC)
You submitted a "work order request". Obviously this means that you're requesting that someone give you a work order. Not ordering THEM to do WORK!
Janet Miles, CAP-OMjanetmiles on May 12th, 2009 12:33 am (UTC)
Point taken. Actually, now that you mention it, I think I submitted a work order, and that "request" got thrown in because for other things we submit "order request forms".
seawasp: Xellos-chanseawasp on May 12th, 2009 04:34 pm (UTC)
Are you authorized to order them to do work, or is that just like placing an order at a catalogue? In which case, allow 4-6 weeks for actual work!
Janet Miles, CAP-OMjanetmiles on May 12th, 2009 07:19 pm (UTC)
The latter. But this is an ongoing pattern:

Submit a work order.

Wait 3-4 weeks.

Call.

"Oh, did you want that done now?" is a direct quote from one such call.

"Yes, we did."

"Okay, we'll get an estimator out there."

Wait a week or so.

Estimator shows up.

Wait 2-3 weeks.

Call.

"Oh, did you want that done NOW?"

"Yes."

Receive estimate.

Return estimate with signature authorizing work to begin.

Wait 2-3 weeks.

Call.

"Oh, yeah, we got that. Did you want that done now?"

"Yes; yes, we did."

"Okay, we'll put it in the system."

Wait 2-3 weeks.

Call.

"Oh, yeah, that's on the list. Did you want that done right away?"

Beat head against wall.
(Anonymous) on May 12th, 2009 08:46 pm (UTC)
Your mistake is that you are beating the wrong head against the wall. Besides, that causes the need to send a new work order request form to them so that the dents in the wall can be fixed.